Make, return and follow-up on calls to maintain proper communications with guests, departmental staff and management staff. Answer calls and process requests from guests.Relay accurate information to guests regarding hours of operation, Hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.Answer questions and offer assistance to provide guest satisfaction.Listen and respond to guest inquiries using a positive, clear speaking voice.Must be comfortable with phone work and data entry.Cancellations and modifications are also handled by this position. Assist guests in making room reservations.They are friendly and efficient, helping guests find the right accommodations to fit their needs, suggesting different packages or amenities that the resort may offer and asking questions to help determine what the guest needs. Reservation agents work in a call center environment for the resort and take incoming calls for guests inquiring about the resort.

Red hawk casino hotel rooms